Refund Policy — ChartPro

Last updated: 19 September 2026

The short version. If ChartPro is not right for you, ask within 7 days of paying and we will refund it. Email thisisme035@gmail.com from the address you purchased with.

What is refundable

Annual — within 7 days of your first payment. For a renewal, within 48 hours of the renewal charge.
Lifetime — within 7 days of payment.
Scan credits — within 7 days of payment, provided none of that pack has been spent. Credits that have already been used on a successful scan are not refundable.
Mistakes — a duplicate or clearly erroneous charge is always refunded, whenever you tell us.

What happens when a scan fails

A credit is only spent when a read succeeds. If a scan errors or times out, nothing is deducted. If you believe a credit was taken for a scan that did not work, email us and we will put it back.

How to ask

Email thisisme035@gmail.com from the address you used at checkout, and say which purchase you mean. You do not need to explain why.

How you get the money

Refunds are made through Dodo Payments to the card or method you paid with. How long it takes to appear depends on your bank, usually a few business days. Once a refund is made, access for that purchase ends.

Cancelling Annual is separate from a refund

Cancelling stops future renewals and keeps your access until the end of the period you paid for. It does not refund the current period; use the steps above for that.

Your legal rights

Nothing here limits any refund or cancellation right you have under the law where you live.