Panel Files — Support

Help, answers and contact for Panel Files on iPhone. Last updated: 8 August 2026.

Need help with something not covered here?
Email thisisme035@gmail.com and we will reply within two business days. It helps to include your iOS version and what you were doing when the problem happened.

Getting started

When you first open Panel it asks you to choose a folder. This is required, and it is not a bug: iOS gives an app access only to folders you explicitly grant, so until you pick one there is genuinely nothing for Panel to show.

You can add more locations at any time from the sidebar. Panel remembers each one, so they are still there after you close and reopen the app.

Frequently asked questions

Google Drive does not appear when I try to add a location

Panel asks iOS for a folder, and not every cloud storage provider supports folder selection — this is a limitation of the provider's own iOS integration, not of Panel. iCloud Drive, On My iPhone, Dropbox and USB or SD drives work. If Google Drive does not appear in the picker, try adding the files to iCloud Drive instead.

Where do deleted files go?

Deleting something in Panel moves it to a folder called Panel Recently Deleted inside the same location, so you can restore it later. It is still using your storage until you empty it. Open Recently Deleted from the sidebar to restore an item or remove it permanently.

What does Panel Pro unlock?

Everything else is free and stays free: browsing, opening and previewing files, copying, moving, pasting, renaming, duplicating, deleting, restoring, creating folders, favourites, and searching the folder you are in.

How do I restore a purchase?

Open the sidebar, tap Panel Pro, then tap Restore purchase. Use the same Apple Account you originally purchased with. This is also how to re-enable Pro on a new iPhone or after reinstalling.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone open the Settings app, tap your name, then Subscriptions, select Panel Files and tap Cancel Subscription. You keep Pro features until the end of the period you have already paid for.

The lifetime purchase is a one-time payment and does not renew, so there is nothing to cancel.

I bought Pro but the features are still locked

First try Restore purchase as described above. If it is still locked, check that you are signed in to the same Apple Account used for the purchase. If neither works, email us and we will sort it out.

Does Panel need an internet connection?

No. Panel works entirely offline for local files. A connection is only needed by iOS itself when you open a file stored in the cloud that has not been downloaded yet, and when making or restoring a purchase.

Does Panel upload or read my files?

No. Panel has no server. Files are read on your device to display and manage them, and are never transmitted anywhere. See the privacy policy for the full detail.